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Ontario Workplace Tribunals Library
Accessibility Policy


As a provider of services and goods to the Ontario public the Ontario Workplace Tribunals Library (Library) will be actively compliant with the required legislated accessibility standards as outlined in the Accessibility for Ontarians with Disabilities Act, 2005, and Ontario Regulation 429/07, “Accessibility Standards for Customer Service”.1

The Library has established the following policy, practices, and procedures to govern the provision of its services to persons with disabilities, to adhere to the core principles of the Accessibility Standards for Customer Service regulation, and to provide equity and accessibility to customers.

Application of the Policy

The library’s Accessibility Policy applies to the accessible and equitable provision of information, services and resources at the Library.

The policy is available on the Library’s web site at www.owtlibrary.on.ca/english/accessibility/htm and in various accessibility compliant print and electronic formats. To receive a copy of the policy in an alternate format or speak to a library staff regarding our services, please contact the Library’s Accessibility Coordinator at (416) 314-3700. The Library can also be reached via the Workplace Safety and Insurance Appeals Tribunal Call Centre Toll Free at 1-888-618-8846 or by TTY at (416) 314-1787.

Access to Information Services

The Library will provide equitable and inclusive access to its reference and information services. The resource and information access needs of persons with disabilities will be incorporated into Library service and resource provision wherever applicable.

Support for Library customers who wish to access our Information Services will be provided in the following ways:

  • Access to resources and information will be provided by Library reference staff. To ensure quick and immediate access to services, all visitors and users can notify the Library in advance of their specific service and information needs.
  • Information and publications will be provided, when possible, in alternative formats upon request. The Library will make arrangements to create and provide these alternate formats.
  • The Library will provide space and support for adaptive technologies in collaboration with the Workplace Safety and Insurance Appeals Tribunal.

Library Web Services and Publications

All web site pages, web services, and online materials maintained and managed by the Library will comply with W3C Web Content Accessibility Guidelines, with the Workplace Safety and Insurance Appeals Tribunal’s web content accessibility policy, and all standards outlined by the Accessibility for Ontarians with Disabilities Act, 2005 and accompanying regulations.

All pages on the Library’s public web site will be validated as XHTML 1.0 Transitional.

Library publications will be made available in alternative formats upon request. The Library will make arrangements to create and provide these alternate formats.

Using reasonable efforts, and within the guidelines of Copyright Law, the Library will ensure that web content and web applications from non-library sources and sites are accessible to all customers.

Library Computer and Information Technology Support

As far as possible and practicable all electronic and online resources subscribed to or developed by the Library will be fully accessible to all customers.

All library staff responsible for training and delivering information using computers and information technology will provide training, support and advice regarding assisted and adaptive technologies and their use.

Maintaining a Barrier-Free Environment

The Library has undertaken measures to promote a barrier-free environment, address structural barriers which restrict inclusiveness, and meet accessibility needs.

The Library located at 505 University Avenue, 7th floor, in Toronto. The building is located close to the St. Patrick and Queen’s Park subway stations. The Queen’s Park subway stop is wheelchair accessible. The building’s front doors and elevators are accessible to wheelchairs and other mobility devices, as are the Library’s public spaces, stacks, reading and work desks, and washrooms.


The Library will continuously consult with the Ontario Government Accessibility Directorate to maintain a fully accessible environment, and continue to work with the Workplace Safety and Insurance Appeals Tribunal to facilitate the implementation of provincially legislated standards to better serve all our customers.

This policy will be reviewed on an annual basis.

Comments or complaints about the accessibility of the Library’s services may be made via the Library’s web site, by mail, by fax, or by telephone.

Website: www.owtlibrary.on.ca


Ontario Workplace Tribunals Library
Workplace Safety and Insurance Appeals Tribunal
505 University Avenue, 7th Floor
Toronto ON M5G 2P2

Phone: (416) 314-3700  |  Toll Free 1-888-618-8846  |  TTY: (416)314-1787

Fax: (416) 326-3558

1 There are a range of Workplace Safety and Insurance Appeals Tribunal services and support processes which are both governed and operated outside the Library’s physical space and service mandate, and this policy is intended to accompany and compliment these services and the respective policy that guide them.

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